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xoaiuz

Stylish protection for your mobile device.

xoaiuz

Stylish protection for your mobile device.

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Return Policy

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Exchange

After receiving the product, if you find that the size is not suitable and you need to change to another size, please contact customer service to confirm the changed size again. When we receive the product, we confirm that the product is not damaged, and we will send out the product in the size you need within 48 hours.

Our Overseas Warehouse Address

336 Dawson Dr Unit D, Camarillo, CA, 93012

Returns

 We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.

Notes

Custom-order or personalised items do not have a right to 14 days refund.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.

Refunds

Once your return has been received and inspected, we will email you a delivery notification. We will also notify you of the approval or denial of the refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original form of payment within 3 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
 

Exchange
After receiving the product, if you find that the size is not suitable and you need to change to another size, please contact customer service to confirm the changed size again. When we receive the product, we confirm that the product is not damaged, and we will send out the product in the size you need within 48 hours.

Returns
 
We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
 
Notes
 
Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
 
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
 
No restocking fee to be charged to the consumers for the return of a product.;
 
 
Refunds
 
Once your return has been received and inspected, we will email you a delivery notification. We will also notify you of the approval or denial of the refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original form of payment within 3 business days.
 
Late or missing refunds
 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.

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